Privacy Policy

At FLEETrak, accessible from our web platform and mobile applications, one of our main priorities is the privacy of our users. This Privacy Policy document contains types of information that is collected and recorded by FLEETrak and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@fleetrak-erc.iiothub.net.

Information We Collect

When you use the FLEETrak app or website, we may collect the following types of information:

• Personal Information: We may ask for your name, email address, role, and authentication credentials.
• Location Data: We collect precise location data from your device, including background location data, to track fleet movements, hauling routes, ETAs, and operational efficiency while you are on an active shift. This tracking can occur even when the app is in the background or closed.
• Usage Data: We collect information on how the app and service are accessed and used to improve our services.
• Operational Data: We collect data related to deliveries, shifts, job sites, and batching operations.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our web and mobile applications
• Track fleet activity and delivery statistics in real-time to dispatchers
• Improve, personalize, and expand our services
• Develop new products, services, features, and functionality
• Ensure the safety and efficiency of field operations

Background Location

FLEETrak collects location data to enable live vehicle tracking on the map for your team, even when the app is closed or not in use. Background location tracking is only active when an active shift has started. You can easily stop background tracking by ending your shift in the app or disabling location permissions in your device settings.

Third-Party Services

We use third-party services that may collect information used to identify you. The primary third-party service providers we use include:

• Google Play Services: Used for app distribution and analytics.
• Firebase: We use Firebase for our database, authentication, and performance monitoring. Data handled by Firebase is subject to Google's Privacy Policy.

We do not sell or rent your personal data to any third parties.

Data Retention and Deletion

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. You have the right to request the deletion of your account and personal data at any time by contacting your team administrator or support@fleetrak-erc.iiothub.net.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

support@fleetrak-erc.iiothub.net